SHIPPING POLICY

UK Shipping

Orders placed before 2:00pm Monday to Friday are typically dispatched the same working day, subject to stock availability.

Standard UK delivery is generally completed within 1 to 3 working days following dispatch.

Delivery times are estimates only and cannot be guaranteed.

International Shipping

Integra Aesthetics Pro ships to selected international destinations.

International delivery typically takes between 5 and 15 working days depending on destination country, customs clearance, and local courier services.

Customers are solely responsible for any:

* Customs duties
* Import taxes
* VAT charges
* Regulatory fees
* Clearance charges

These costs are not included within product prices or shipping fees.

Tracking

Tracking information will be provided where available once an order has been dispatched.

Delays

Integra Aesthetics Group Ltd cannot be held responsible for delays caused by:

* Customs inspections
* Courier disruptions
* Weather conditions
* Public holidays
* Regulatory checks
* Circumstances outside our control

Incorrect Shipping Information

Customers are responsible for ensuring all shipping information is accurate at the time of purchase.

Additional shipping costs incurred due to incorrect information may be charged to the customer.

Lost or Damaged Deliveries

Claims relating to damaged, missing, or lost deliveries must be reported within 7 days of the stated delivery date.

We will work with the courier to investigate and resolve the issue where possible.

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REFUND & RETURNS POLICY

Returns

Unused and unopened products may be returned within 14 days of receipt.

To qualify for a return:

* Products must be unused
* Products must be unopened
* Products must remain in original packaging
* Products must be in a resalable condition

Return shipping costs are the responsibility of the customer unless the item was supplied incorrectly or is faulty.

Non Returnable Products

Due to hygiene, safety, and regulatory requirements, the following items are non returnable unless faulty:

* Sterile products
* Needles and cartridges
* Injectable products
* Opened medical devices
* Consumables
* Single use products
* Digital downloads
* Online training courses once accessed

Faulty or Incorrect Items

If a product arrives damaged, faulty, or incorrect, customers must notify us within 48 hours of delivery.

Photographic evidence may be requested before any refund or replacement is approved.

Where appropriate we may offer:

* Replacement product
* Store credit
* Full refund

Refund Processing

Approved refunds will be processed using the original payment method.

Refunds are normally completed within 5 to 10 working days, depending on your payment provider.

Training Courses

Training deposits are non refundable unless a course is cancelled by Integra Aesthetics Group Ltd.

Course transfers may be offered at our discretion.

Order Cancellations

Orders may only be cancelled before dispatch.

Once an order has been dispatched, the returns process must be followed.