REFUND & RETURNS POLICY

Returns

Unused and unopened products may be returned within 14 days of receipt.

To qualify for a return:

* Products must be unused
* Products must be unopened
* Products must remain in original packaging
* Products must be in a resalable condition

Return shipping costs are the responsibility of the customer unless the item was supplied incorrectly or is faulty.

Non Returnable Products

Due to hygiene, safety, and regulatory requirements, the following items are non returnable unless faulty:

* Sterile products
* Needles and cartridges
* Injectable products
* Opened medical devices
* Consumables
* Single use products
* Digital downloads
* Online training courses once accessed

Faulty or Incorrect Items

If a product arrives damaged, faulty, or incorrect, customers must notify us within 48 hours of delivery.

Photographic evidence may be requested before any refund or replacement is approved.

Where appropriate we may offer:

* Replacement product
* Store credit
* Full refund

Refund Processing

Approved refunds will be processed using the original payment method.

Refunds are normally completed within 5 to 10 working days, depending on your payment provider.

Training Courses

Training deposits are non refundable unless a course is cancelled by Integra Aesthetics Group Ltd.

Course transfers may be offered at our discretion.

Order Cancellations

Orders may only be cancelled before dispatch.

Once an order has been dispatched, the returns process must be followed.